Note that Morfars sells hobby products that require you to understand how they work and how to maintain them. Damage caused by incorrect use and lack of maintenance will not be covered under the warranty.
Watch the video guide and read the included manual. Contact us if you're unsure about anything – we're always here to help.
About Durability
None of the products can withstand collisions, crashes, or any physical mishaps.
The cars, for example, can't handle driving into things or landing unevenly after jumps.
The drones aren't built to fly into objects or crash to the ground.
Use of batteries
1. Batteries can be very dangerous if not used correctly—at worst, they can explode! Always make sure to understand how they work and should be maintained.
2. Batteries must be charged before use.
3. Batteries should be removed/disconnected from the charger immediately after charging is complete.
4. Batteries should only be connected to the product while you're using it. Disconnect them right after use.
5. Never store batteries "empty"; they should be charged after use. If they're warm, let them cool down before charging.
6. For long-term storage, batteries need regular charging. They should never drop below 3V per cell.
7. Batteries should not remain in the car or charger when not in use.
8. Only use good quality, new, and matching alkaline batteries in the transmitter (do not use rechargeable ones).
Frequently Asked Questions
Is there no warranty on the products?
No, you get a 2-year warranty that covers defects and faults. It doesn’t cover damage from misuse—like accidents or crashes. So keep a cool head out there.
Shouldn't the car be able to withstand that little collision?
There's a big difference between bumping into a cushion at 10 km/h and smashing into a wall at 60. It's really tough to say what cars can withstand—generally speaking. Cars are alike, but drivers are different. There's also a huge difference in the grip of the surface and, of course, what the car hits. Temperature also plays a big role. In cold weather, the plastic becomes hard, and even a small accident can cause damage. Check out our video on cold weather.
So... to be honest, should it have made it? Probably not, right? If you're left munching on the grass, hit us up. We're all ears and will do everything to fix the bits and pieces.
The drone landed just a bit crooked, is it really possible that it's damaged?
Drones are generally sensitive if their rotor blades get blocked. If the motor is spinning and something suddenly stops it, it could get damaged. So avoid seagulls, clotheslines, and aim for a straight-down landing on the lawn.
Reach out to us—we’re always happy to help check your drone.
You're saying "the most durable"?!
When we label a product as durable, it's because it's among the most durable in its price range. Price and durability often go hand in hand... but a car that costs more often also runs faster – and an accident will still cause damage.
Manufacturers have different priorities. Some strive for high top speed, while others focus on driving capabilities. We have yet to see a product that can do it all.
My battery isn't working anymore—is that normal?
Start by watching this video to learn how to check if your battery is "dead".
It's important to use and store your batteries properly—otherwise, they can get damaged.
We see a lot of people ignore these guidelines and run into trouble right away. For example, some forget to fully charge the battery before the first use—if you skip this step, your fun could be over before it even begins. Others let the battery sit unused for too long, which can also ruin it.
Is a faulty battery not covered by the warranty?
It depends on how it became defective. A fault or issue with a battery usually shows up when the battery doesn't work upon receipt. Once the battery is in use and functions properly, damage in most cases results from improper use or storage.
My battery isn't working, and I even left it in the charger overnight!?
Big mistake! The battery can't handle being left in the charger for long after it's charged. There's voltage, and at worst, the battery could become damaged. Batteries must be disconnected from the charger immediately after charging. Contact us for assistance in trying to save the battery.
Why do you need alkaline batteries in the transmitter?
The transmitter relies on volts for optimal range. Alkaline batteries provide 1.5V, while rechargeable ones only give 1.2V.
I'm unsure and have questions.
Well then, it's a good thing you've got us! Write to support@morfars.dk or click here, and we'll quickly get you rock-solid and much smarter.
Where's all the fine print?
You can check out our sales and delivery terms here.